A. Mystery Shopping is a form of research where �mystery shoppers� pose as ordinary customers, to anonymously observe the customer service, products, and facilities of a business, and provide feedback of their experience via a predetermined questionnaire or check-list.
Q: Once I join-up, am I obliged to use your service?
A: Not at all There are no minimum 'mystery shop' requirements. You can simply use Ezyfeedback online as and when you need it.
Q. Your mystery shopping audit fees are quite low, are there any additional costs?
A. We are able to offer Ezyfeedback online at this low price because we allow you to manage your own program. This saves time and resources at our end enabling us to pass on the savings to you, with NO additional costs!
Q. How do I know if you have qualified mystery shoppers in my area?
A. Ezyfeedback online has access to over 80,000 mystery shoppers. When you create a new project we will locate potential mystery shoppers in your immediate area. If the vacancy doesn�t get filled, you don�t get charged!
Q. I have more than 10 locations, are you able to offer better rates?
A. Most likely, simply contact us on 02 8005 1878 and chat to one of our staff to see how we can help!
Q. What sort of reporting do you provide?
A. Ezyfeedback Online provides secure web-based trending and reporting, available 24/7.
Q. How much notice do I need to give mystery shoppers for my project?
A. Our mystery shoppers require a minimum of 7 days notice to complete an assignment.
Q. How long until I can see results?
A. Our reports are available within 2 business days of the assignment being completed. Sometimes you might see the report on the same day!
Q. I have a business that I would like mystery shopped, however I am not in the retail industry, can you help?
A. Most likely, simply contact us on 02 8005 1878 and chat to one of our staff to see how we can help!
Q. How do I know this really works?
A. We have in excess of 100,000 mystery shops already completed in Australia, and guarantee each and every report. What have you got to lose?
Q. What sort of information can I get from Ezyfeedback?
A. You can use our standard retail questionnaire to gain feedback on customer service, sales skills, facilities, and more OR you can add your own questions as you see fit. As long as the questions are clear, and able to be answered during the course of a mystery shop, you will have no problems!
